Behavioral Health Services FAQs

Download a printable FAQ form, which provides a map to the Assessment Center and directions.

Below are some frequently asked questions regarding Shadow Mountain Behavioral Health System. If you require additional information or have questions not addressed here, please contact us, our staff will be happy to assist you.

What services are provided?

For more than 30 years, Shadow Mountain has specialized in treating children and adolescents with emotional and behavioral problems. We now also treat adults. We have inpatient hospital units, residential behavioral health services, and outpatient mental health programs. Upon arrival to our Assessment Center, a professional will evaluate the patient’s needs. When individuals are doing and saying things that are a danger to themselves or others, admitting them to the hospital may be necessary to keep them safe.

How can I schedule a mental health assessment?

All assessments can be scheduled by calling (800) 821-6993. Mental health assessments take place at Shadow Mountain Hospital and Assessment Center, located just south of 61st on the west side of Sheridan at 6262 S. Sheridan, Tulsa, OK 74133.

What happens after I arrive?

When you arrive at Shadow Mountain for an assessment, a mental health professional will interview you and/or your child. The assessment itself takes approximately one hour. The most critical part of the assessment is determining what level of care is required to keep the child or adult safe. For this reason we will ask many questions about any history of the child or adult trying to harm him/herself or others. Be sure to tell us if the patient is seeing a counselor or has seen one in the past. We also need to know if the patient has a caseworker or a probation officer. 

What should I bring with me to the facility?

Please bring the following items (if the mental health assessment is an emergency, you can provide these items within 24 hours of admission):

  • Three changes of clothing
  • A list of current medications
  • Your insurance card(s)
  • Your/your child’s social security card
  • When possible, bring a completed Assessment Patient Information Form

Child/Adolescent Admissions also require:

  • Custody papers (if applicable)
  • Your child’s birth certificate
  • Your child’s record of immunizations

** There is no need for you to bring toiletries since we provide them. Toiletries (like aerosol cans) are safety hazards.

** Leave all valuables at home.

What happens during the admissions process?

Admission only occurs if the assessment recommendation is to admit and the psychiatrist provides an order for admission. Admission may take two hours to complete. The patient will be admitted to either an acute or residential unit depending on the level of care needed. The patient will have a Treatment Team that includes a psychiatrist, therapist, nurse and unit staff. The psychiatrist evaluates the patient within 24 hours and develops a treatment plan with the team. The Treatment Team assesses the safety and stability of the patient on a daily basis. Family members will receive a handbook at admission that lists visiting hours and important phone numbers.

Is the family involved?

Family therapy is a critical part of behavioral health treatment, and one of our therapist will schedule a family therapy session. For children and teens, parent or guardian involvement in family therapy is critical for recovery during hospitalization and after discharge.  Insurance companies may even require family participation as part of their agreement to cover behavioral health services.  This is the case because of the overwhelming evidence that family participation is key to recovery.

What if my child or teen is currently in school?

Your child will continue school while at Shadow Mountain. Tulsa Public Schools is on-site at our main location, Riverside location and HOPE location. The local public schools serve our other facilities. You will need to re-enroll your child in your local school district after discharge.

What are the differences between levels of care?

Acute care offers intensive, short-term crisis stabilization of dangerous behaviors or deteriorated functioning.  Residential treatment, offered to children and adolescents, provides a longer term treatment program within a structured environment for children with longer-standing problems that have not responded to outpatient treatment or have escalated.  Both of these are considered restrictive levels of care and are reserved for when recovery at home is not possible due to safety concerns.

Where can I find assessment paperwork and forms?

Please visit our Forms page to download paperwork and forms that will help in the Admissions Process.

How is treatment paid for?

Guardians are responsible for the payment of treatment.  We are able to accept payment through most private insurances, Medicaid and private funds. We accept Visa, MasterCard, Discover and American Express for payment of co-pays and deductibles. Applications for Oklahoma’s Medicaid plan, Sooner Care, are available online at Oklahoma Health Care Authority. We have also partnered with American Healthcare Lending, where you can submit a loan inquiry online and talk with a representative about financing options.